Privacy Policy

1. Who we are

VouchForYa is an online retailer operated by an individual working as a sole trader in the United Kingdom. We are the controller of the personal information described in this policy.

2. Information we collect

Depending on how you use the site, we may collect:

• name
• email address
• telephone number
• billing address
• delivery address
• order and purchase information
• customer account information
• messages you send us through customer service enquiries
• email marketing subscription and consent information
• website, device and browser information
• IP address and similar technical information where collected by our providers
• information about how you interact with the website, basket, checkout and our marketing emails, where relevant

Payment card information is processed by our payment and ecommerce providers. We do not need to receive or store your full card details.

3. How we collect information

• information you give us when you place an order
• the Shopify checkout
• Shopify Customer Accounts
• contact and enquiry forms, where used
• email signup forms, including the 10% off signup on this website
• your interactions with the website
• information passed to us by the service providers we use to run the store

4. How and why we use personal information

• processing and fulfilling orders
• taking and administering payments
• delivering products
• providing customer service
• managing customer accounts
• sending order and other essential transactional messages
• preventing fraud and keeping the store secure
• keeping proper financial and business records
• operating and improving the website
• sending marketing emails where you have consented
• measuring how our emails and marketing perform, where relevant

5. Lawful bases

• Contract: where the information is needed to process and fulfil your purchase or to provide something you have asked for.
• Legal obligation: where we must keep or process information to comply with the law, such as tax and accounting records.
• Legitimate interests: where it is reasonable for running, securing and improving the business, provided those interests do not override your rights.
• Consent: for marketing emails collected through the signup popup or another clear marketing opt in.

6. Marketing emails

We only send promotional emails where we are permitted to do so. If you submit your email address through the 10% off signup, you are agreeing to receive marketing emails from VouchForYa.

You can withdraw your consent at any time. Every marketing email includes a way to unsubscribe. Withdrawing consent does not affect processing that has already taken place lawfully, and it does not stop essential order or service emails where those are needed.

We use Klaviyo as our email marketing service provider.

7. Shopify

We use Shopify to run our ecommerce functions, including products, the basket, checkout, orders, customer records and customer accounts. Personal information may be processed by Shopify in connection with those services. Shopify is a service provider to VouchForYa and does not own or control our business.

You can read Shopify's privacy information at shopify.com/legal/privacy.

8. Payments

Depending on the payment method you choose, your payment information may be processed through Shopify Payments and/or PayPal. These providers handle payment information under their own privacy and security arrangements.

9. Klaviyo

Klaviyo may process:

• your email address
• your marketing consent and subscription status
• marketing engagement such as opens and clicks, where enabled
• relevant purchase and customer information synchronised from Shopify, where applicable

This is used for email marketing, automated emails, segmentation and understanding how our marketing performs.

10. Service providers and sharing

We share personal information only where it is necessary, with providers such as:

• Shopify
• Klaviyo
• payment processors
• shipping and delivery providers
• website hosting and technical service providers
• professional advisers or authorities where we are legally required to do so

We do not sell your personal information.

11. International data transfers

Some of the technology and service providers we use may process information outside the United Kingdom. Where personal information is transferred internationally, we rely on the safeguards required by applicable UK data protection law where those are needed.

12. Data retention

Order, account and transaction information is kept for as long as reasonably necessary for fulfilment, customer service, legal, tax, accounting and fraud prevention purposes.

Marketing information is kept while you remain subscribed, and afterwards where needed to maintain unsubscribe and suppression records.

Information is deleted or anonymised when it is no longer reasonably required, subject to our legal obligations.

13. Cookies and similar technologies

The website and the service providers we use may use cookies and similar technologies for essential functionality, security, basket and session features, analytics, and marketing measurement where these are enabled.

You can control cookies through your browser settings. If we introduce non essential tracking in future, we will update this policy and provide an appropriate consent mechanism.

14. Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you
• have inaccurate information corrected
• have information erased, where that applies
• restrict how we use your information
• object to certain uses of your information
• receive your information in a portable format, where that applies
• withdraw your consent at any time

You have the right to object to the use of your personal information for direct marketing at any time.

To make a request, email vouchforya@gmail.com.

15. Complaints

If you have a concern about how we handle your personal information, please contact us first at vouchforya@gmail.com and we will do our best to put things right.

You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.

16. Children's privacy

Our store is not directed at children and we do not knowingly seek to collect children's personal information for marketing purposes.

17. Changes to this policy

We may update this policy from time to time. The latest version will always be shown on this page.

Last updated: 19 August 2026